Q- Can I pick up my items? 
A- At this time we only offer delivery option.

Q-Can I have my items delivered at an exact time?
A - We make every effort to deliver your items at your requested time but we can not guarantee an exact time. Please let us know your event start time and we promise to deliver your items two hours prior to your start time. We require a three hour window for delivery.

Q-Can my items be delivered on Friday for a Saturday event?
A- Items are delivered on the day you pay for. If you need your items on Friday you must pay for Friday rental. 

Q- How long do I get to keep my rental items?
A- All rentals are for the entire day you rent them on.

Q-Do I have to setup the items I rent from Superb Event Rentals? 
A- All rentals items that require us to setup will have a setup fee applied. If you require us to set the chairs for you, please let us know at the time of booking. Please make sure that if you booked our setup services that we have your layout, or someone is there at the time of the delivery to advise on where they want the items to go. Tables must be set prior to us arriving for us to place chairs. From the time of our arrival to the last item being loaded in is the time our delivery personnel will wait for you. If no one is present during this time your items will be placed within the venue for you to place, no exceptions.

Q-Are there any additional fees I may inquire when renting from Superb Event Rentals 
A- Additional fees include having to climb stairs or hill to deliver. Elevator load in or non-direct access to the venue will require an additional fee. After 11:00 pm pickups require an additional fee. 

Q- What if one of my guest damages or steals Superb Event Rental item(s) at my event. 
A- The renter of the item(s) bares the sole responsibility of our items. You will be responsible for the full cost of the damaged / stolen item(s) which is due immediately. 

Q- What if I pay to rent an item but no longer need the item or change my mind?
A_ When you book rental items from Superb Event Rentals we immediately pull those items from our available list of items which means we no longer can rent them to anyone else on that day and time. In the event you cancel your order we credit you the amount paid minus a 25% restocking fee to use at a future date within the same calendar year or you can gift the credit to someone to use within the same calendar year. 

Q- How do I determine my delivery fee?
A- Delivery fee is calculated by mileage, please provide us the exact address and we will provide you with a delivery cost. 
Still have questions; fill out the contact form and we will try our best to answer your questions.